FAQs

Our ingredients will stay fresh for up to 3 days from the delivery date. As some of our meal kits include fresh vegetables and marinated raw meat, the shelf life is relatively short. We take pride in using fresh, high-quality ingredients, with each order carefully prepared on the day of dispatch, without any preservatives. All WowzaBoxes are packed in insulated boxes with ice packs to ensure safe temperature control. When stored correctly in the fridge, your meals will remain fresh and ready to cook.

WowzaBox are committed to reducing our carbon footprint and reducing unnecessary paper products. Therefore, we use video instructions instead of recipe cards. 

Although our recipes are simple and easy to follow, we don't want any misunderstanding of just written instructions to affect the final result, plus, watching someone else make the food makes it even simpler and more enjoyable to follow along. 

Our products are one-time purchases, no subscription required. When you cook our food multiple times, you are likely to become familiar with the cooking procedures. For those who have cooked the meals multiple times, or those who would prefer to watch the video once and then follow the recipe, you can view our written instructions here.

After a lot of research, we found the most sustainable and environmentally friendly way of packaging. 

The WowzaBox paper boxes and the craft tape on the packaging are recyclable, the water pocket is reusable, drainable and recyclable and the wool liner is reusable and compostable. The casing of the wool liner is also recyclable so if you want to recycle the wool liner, please remove the casing and put both of them in your recycling bin! All our plastic containers and paper bags are 100% recyclable, apart from the thin top films of the vacuum sealed containers and the sauce sachet. 

For more information about how to recycle in your area, please visit Recycle now.

We don’t offer recipe cards, we use video instructions/online written instructions instead. WowzaBox are committed to reducing our carbon footprint and reducing unnecessary paper products.

You can also find written instructions at: https://wowzabox.com/pages/how-to-cook

When you cook our food multiple times, you are likely to become familiar with the cooking procedures and will no longer need to watch the videos. 

Thank you very much for your understanding and participation in our process of reducing carbon emissions.

We don't have an app yet, but we will develop one in the future.

We deliver to most of the UK, the next day.

If we don’t deliver to your area yet, please come back in the future for updated options and information. Unfortunately, we don’t yet deliver to:

PO boxes:

Aberdeenshire AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56

Argyll and Bute FK17, FK18, FK19, FK20, FK21

Guernsey GY

Inverness postcode area IV

Isle of Man IM

Isle of Scilly TR21, TR22, TR23, TR24, TR25

Isle of Wight PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Jersey JE

Kirkwall postcode area KW

North Ayrshire KA27, KA28

Northern Ireland BT

Outer Hebrides HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

Paisley postcode area PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

Perth postcode area PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Shetland Islands ZE

All of our WowzaBoxes are insulated and have ice packs inside. The ice packs are supposed to melt slowly throughout the delivery and keep your food at a safe temperature.

Please keep the meals refrigerated as soon as you receive WowzaBox for optimal freshness. They will then stay fresh for a further 3 days in your fridge.

If you receive the box with external damage, please do not reject the parcel, as the courier company only compensates for damages to the contents, not the external packaging. Please open the box, take photos of the damage, and contact our customer service team. 

You can send photos to info@wowzabox.com or use the online chat feature (chat bubble icon in the right bottom corner) to share the images with us.

We will promptly address any issues with your meals.

If the packaging of your ingredients is damaged, such as minor leaks, slight opening, or minor spillage during transportation, please rest assured that our team carefully checks your meals during packaging to ensure they leave our facility in good condition. We use food-grade materials for all packaging, and food safety is our top priority.

In cases where the packaging does not affect the quality of your ingredients and doesn't impact your ability to cook the meals, it is not considered a damage situation and cannot be claimed for compensation. We appreciate your understanding in this matter.

You will receive order confirmation emails from WowzaBox almost immediately. A WowzaBox shipping email and DPD/DHL shipping email will be sent on the shipping day, along with another DPD/DHL notification email or SMS specifying the date of delivery and the time slot on the delivery day.

All courier companies providing next-day delivery services can only guarantee delivery within 48 hours, which is a common challenge for all 
fresh food delivery services (unfortunately). Therefore, we highly recommend ordering your WowzaBox 1-2 days in advance, especially if you have an important dinner treat planned. Don't worry, the insulated boxes used by WowzaBox ensure the freshness of your meals within 48 hours. WowzaBox stays fresh for at least 3 days from the day you should receive it, provided it is properly refrigerated. If you haven't received your parcel within 48 hours, please contact us.

If your order has not yet been dispatched, you could simply contact our team to modify the delivery date up to one day before the scheduled delivery.

Once your order is dispatched for weekday delivery, we kindly ask that you refrain from manually changing the delivery date to Saturday or Sunday using the carrier's website or app. The weekend delivery service provided by the courier operates independently, presenting operational challenges that could potentially lead to non-delivery or Monday delivery instead. In case you won't be available on the scheduled day, you have the option to designate a safe place or have a neighbour accept the delivery on your behalf.

If your order has not yet been dispatched, feel free to contact our team for any necessary modifications to the delivery address. 

However, once your order is dispatched, we kindly request that you refrain from manually changing the delivery address through the carrier's website or app. Modifying the address after dispatch may result in delays in receiving your parcel. Your confirmed delivery address will be specified in the order confirmation email, and on the day of dispatch, we will send you a notification email. Please ensure to double-check the accuracy of the provided address.

If you place your order by 2pm Monday to Friday or 1pm on Saturday, the earliest delivery date you can choose is the following day (except on Bank Holidays). Your box will be packed and dispatched on the same day , with delivery expected by our courier the next day. Through our shopping cart page, you can select a delivery date up to 40 days in advance. You can also order 1-2 days ahead and keep your food fresh in the fridge. We strongly recommend ordering your WowzaBox 1-2 days in advance if you have an important dinner planned.

You will receive an order confirmation email from WowzaBox almost immediately after placing your order. On the morning of the day before your delivery, you’ll receive a dispatch email from WowzaBox, followed by a shipping email with tracking number from our carrier later the same day. On the delivery day, the carrier will send you another notification via email or SMS with the delivery time slot.

We highly recommend ordering your WowzaBox 1-2 days in advance if you have an important dinner planned. Don’t worry, WowzaBox stays fresh for 3 days from the time you receive it, provided it's properly refrigerated.

Please note that if you place a large order and select next-day delivery, there could be a delay of 24 to 48 hours. If we are unable to dispatch your order on the same day, our customer service team will contact you.

If you missed the delivery, or it just never turned up, please contact us as soon as possible and we will respond within 24 hours. Please provide us with your order number to help us resolve the issue in the quickest and best way possible. 

We do our best to make sure you have the best experience with your WowzaBox, but sometimes it’s out of our control. If you have an important dinner party planned, we recommend that you order 1-2 days prior to the event. The food will still be fresh and delicious if kept in your fridge.

For a pdf VAT invoice, please login your account and under your order list page, you will find a “DOWNLOAD YOUR RECEIPT” button under each order.

Yes, of course. Click on the product page, and under the “How To Cook” tab there is an instruction video. You can preview what's in the packaging, the video cooking process, and the finished dish in advance. 

It’s our priority to make sure you are satisfied with every single WowzaBox order. Please contact us and we will respond within 24 hours to resolve the issue.

We aim to respond within 24 hours, and will find the best way to keep you satisfied! We also have a live chat option if your query isn't covered in our FAQ's.

It is in our best interests for you to have the best experience with WowzaBox, through both the food, and also our customer support. 

We will try our best to accommodate your requests as much as possible and as soon as possible. Most of the time you can find answers to your questions here. Need more help? Please contact us.

Please contact our customer service or email info@wowzabox.com to change your email address.

To enable us to process your order, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your user name and password, making your account only accessible by you, with your login details. In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information, etc. We value our customer privacy, for more information about how we process your personal data please see our privacy policy.

You can change your marketing performance in your account page. Or click the “unsubscribe” button under any marketing email from us to unsubscribe from our marketing list.

We periodically share information about food, discounts, and cultural traditions, bringing you affordable delights. But if you've decided to bid farewell, you can change your marketing performance in your account page. Or click the “unsubscribe” button under any marketing email from us to unsubscribe from our marketing list. We'll miss you!