FAQ

In short, WowzaBox is an Authentic Chinese recipe box / meal kit / meal delivery service / whatever you want to call it! You will receive your WowzaBox on the desired day and will be able to cook the freshly prepared ingredients following a simple instruction video.

Basically, we do the shopping, chopping and prepping, leaving you to finish off the dish in (usually) under 10 minutes, in your kitchen.

With easy-to-follow YouTube video instructions, you can make complex, impossible to home-make Chinese dinners for your family and friends. Our Head Chef Joshy Jin and his kitchen team follow strict, top end restaurant procedures to prepare each ingredient, so you can enjoy flavours you may never have experienced at home before! 

All of our meals are all one-off purchases so you're never restricted by a subscription.

We deliver to your door 7 days a week. Orders placed before 3 pm will arrive the next day, unless you live in Newcastle or Gateshead, in which we offer same day delivery for those who just can’t wait!

Our bundle meal boxes are perfect for you! We have many to choose from, with meat, vegetarian or best seller options. 

If you haven’t tried our authentic asian food before, you might be shocked by the spice, when we say hot we mean it! Don’t let that put you off but keep it in mind and don’t forget to check our spice levels on each dish.

If you’re looking for individual dishes to try, some favourites are Dan Dan Noodles, Gung Bao Chicken, Guizhou Hot and Sour Fish Stew and Stir-fried Tofu.

Our products are meticulously crafted from fresh ingredients, and each order is prepared on the day of dispatch without the addition of any preservatives. All our WowzaBoxes are insulated and include ice packs. If our fresh and strictly prepared ingredients are kept at the safe temperature in the refrigerator, they will stay fresh for up to 3 days from the delivery date. This is especially significant, particularly for our marinated raw meat products, which have a limited shelf life due to their nature.

WowzaBox are committed to reducing our carbon footprint and reducing unnecessary paper products. Therefore, we use video instructions instead of recipe cards. 

Although our recipes are simple and easy to follow, we don't want any misunderstanding of just written instructions to affect the final result, plus, watching someone else make the food makes it even simpler and more enjoyable to follow along. 

Our products are one-time purchases, no subscription required. When you cook our food multiple times, you are likely to become familiar with the cooking procedures. For those who have cooked the meals multiple times, or those who would prefer to watch the video once and then follow the recipe, you can view our written instructions here.

After a lot of research, we found the most sustainable and environmentally friendly way of packaging. 

The WowzaBox paper boxes and the craft tape on the packaging are recyclable, the water pocket is reusable, drainable and recyclable and the wool liner is reusable and compostable. The casing of the wool liner is also recyclable so if you want to recycle the wool liner, please remove the casing and put both of them in your recycling bin! All our plastic containers and paper bags are 100% recyclable, apart from the thin top films of the vacuum sealed containers. 

For more information about how to recycle in your area, please visit Recycle now.

We don’t offer recipe cards, we use video instructions instead. WowzaBox are committed to reducing our carbon footprint and reducing unnecessary paper products.

You can also find written instructions at: https://wowzabox.com/pages/how-to-cook

When you cook our food multiple times, you are likely to become familiar with the cooking procedures and will no longer need to watch the videos. 

Thank you very much for your understanding and participation in our process of reducing carbon emissions.

We don't have an app yet, but we will develop one in the future.

No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home.

Our courier will try their best to deliver your box on the designated day. You will receive notifications from DPD (usually) both before, and during the delivery day, so if you’re not going to be in, make sure to change your delivery options beforehand. You can do this via DPD’s website, or on the app downloadable via the app store or google play.

We exclusively offer next-day delivery, and the box will be delivered on the designated day. The driver will adhere to your instructions if you've updated your delivery preferences, and they can leave your box in a safe place, at your doorstep, or with your neighbours.

Please select a secure location near your home as your safe place. Do not leave deliver instruction for the driver with alternative postcodes or new addresses, as this may lead the driver to believe the delivery cannot be completed, resulting in the parcel being taken back to the depot.

In normal circumstances, if there's no one at home, considering the perishable nature of the products, the driver will autonomously choose a suitable safe place to store your parcel, aiming for next day delivery of fresh items. If your address lacks an appropriate safe place, and the driver can't leave the package anywhere, it will be returned to the depot for delivery the next day. If you miss the driver and contact them promptly, there might be a chance for a same-day redelivery, but this isn't guaranteed.

If the driver is unable to leave the box anywhere and it is brought back to the depot, there will be a second attempt the next day. If all delivery attempts are missed, the box will be disposed following. It is your responsibility to be home during the delivery window, if there isn’t someone available to accept it on your behalf.

We deliver 7 days a week, excluding Bank holidays and the day after. Make sure to place your order by 3pm for next day delivery, or in advance if you’re planning ahead! The Wowzabox team always try our best to deliver everything on schedule, but sometimes it’s out of our control. You can always order 1-2 days before just in case, our food will be just as fresh and delicious!

We deliver to most of the UK, the next day.

If we don’t deliver to your area yet, please come back in the future for updated options and information. Unfortunately, we don’t yet deliver to:

PO boxes:

Aberdeenshire AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56

Argyll and Bute FK17, FK18, FK19, FK20, FK21

Guernsey GY

Inverness postcode area IV

Isle of Man IM

Isle of Scilly TR21, TR22, TR23, TR24, TR25

Isle of Wight PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Jersey JE

Kirkwall postcode area KW

North Ayrshire KA27, KA28

Northern Ireland BT

Outer Hebrides HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

Paisley postcode area PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

Perth postcode area PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Shetland Islands ZE

All of our WowzaBoxes are insulated and have ice packs inside. The ice packs are supposed to melt slowly throughout the delivery and keep your food at a safe temperature.

Please keep the meals refrigerated as soon as you receive WowzaBox for optimal freshness. They will then stay fresh for a further 3 days in your fridge.

If you receive the box with external damage, please do not reject the parcel, as the courier company only compensates for damages to the contents, not the external packaging. Please open the box, take photos of the damage, and contact our customer service team. 

You can send photos to info@wowzabox.com or use the online chat feature to share the images with us.

We will promptly address any issues with your meals.

If the packaging of your ingredients is damaged, such as minor leaks, slight opening, or minor spillage during transportation, please rest assured that our team carefully checks your meals during packaging to ensure they leave our facility in good condition. We use food-grade materials for all packaging, and food safety is our top priority.

In cases where the packaging does not affect the quality of your ingredients and doesn't impact your ability to cook the meals, it is not considered a damage situation and cannot be claimed for compensation. We appreciate your understanding in this matter.

You will receive order confirmation emails from WowzaBox almost immediately. A WowzaBox shipping email and DPD/Royal Mail shipping email will be sent on the shipping day, along with another DPD/Royal Mail notification email or SMS specifying the date of delivery and the time slot on the delivery day.

All courier companies providing next-day delivery services can only guarantee delivery within 48 hours, which is a common challenge for all 
fresh food delivery services (unfortunately). Therefore, we highly recommend ordering your WowzaBox 1-2 days in advance, especially if you have an important dinner treat planned. Don't worry, the insulated boxes used by WowzaBox ensure the freshness of your meals within 48 hours. WowzaBox stays fresh for at least 3 days from the day you should receive it, provided it is properly refrigerated. If you haven't received your parcel within 48 hours, please contact us.

If your order has not yet been dispatched, you could simply contact our team to modify the delivery date up to one day before the scheduled delivery.Once your order is dispatched for weekday delivery, we kindly ask that you refrain from manually changing the delivery date to Saturday or Sunday using the carrier's website or app. The weekend delivery service provided by the courier operates independently, presenting operational challenges that could potentially lead to non-delivery or Monday delivery instead. In case you won't be available on the scheduled day, you have the option to designate a safe place or have a neighbour accept the delivery on your behalf.

If your order has not yet been dispatched, feel free to contact our team for any necessary modifications to the delivery address. 

However, once your order is dispatched, we kindly request that you refrain from manually changing the delivery address through the carrier's website or app. Modifying the address after dispatch may result in delays in receiving your parcel. Your confirmed delivery address will be specified in the order confirmation email, and on the day of dispatch, we will send you a notification email. Please ensure to double-check the accuracy of the provided address.

Yes! You will be able to modify it by yourself within 15 minutes after placing an order.

Just login in your account > Orders > View Details > Order options, then the editing options are available on the order status page.

You will also be able to modify your order by sending an email to info@wowzabox.com, up to 2 days before the delivery date (for example if your delivery date is on the 3rd, you could change it up until 4pm on the 1st). 

Please note that once the order is in and has been completed, it won’t be possible for you to change the order. If you still need help, please contact us, and we’ll try our best to accommodate your requests.

We also have a live chat if you would like a more instant response or help in changing your order.

Yes! You will be able to cancel by yourself within 15 minutes after placing an order. 

Just login in your account > Orders > View Details > Order Options, then the editing options are available on the order status page. 

You will also be able to cancel your order by sending an email to info@wowzabox.com up to 2 days before the delivery date (for example if your delivery date is on the 3rd, you could change it up until 4pm on the 1st).

Please note that once the order is in, and has been completed, it won’t be possible for you to change the order. If you still need help, please contact us, and we’ll try our best to accommodate your requests.

If you place your order by 3pm, your box will be packed and sent out that day (except Bank holidays) with delivery expected by our courier the following day. You can also order in advance and keep your Chinese fresh in the fridge.

For local delivery, the order deadline is 2pm to receive your WowzaBox that day, between 5pm and 7pm.

You will receive an order confirmation email from WowzaBox almost immediately, with a DPD shipping email the same day. On the delivery day, you will receive another DPD notification email or sms with the time slot of the delivery.

We highly recommend that you order your WowzaBox 2-3 days in advance if you have an important dinner treat planned. Don’t worry, WowzaBox stays fresh for 3 days from when you receive it, if properly refrigerated. 

Please note that if you place a large order, there could be a delay of between 24 to 48 hours. If you haven’t received a confirmation email from us within a couple of hours, please contact us.

If you missed the delivery, or it just never turned up, please contact us as soon as possible and we will respond within 24 hours. Please provide us with your order number to help us resolve the issue in the quickest and best way possible. 

We do our best to make sure you have the best experience with your WowzaBox, but sometimes it’s out of our control. If you have an important dinner party planned, we recommend that you order 2-3 days prior to the event. The food will still be fresh and delicious if kept in your fridge!

For a pdf VAT invoice, please login your account and under your order list page, you will find a “DOWNLOAD YOUR RECEIPT” button under each order.

Yes, of course. Click on the product page, and under the “How To Cook” tab there is an instruction video. You can preview what's in the packaging, the video cooking process, and the finished dish in advance. 

It’s our priority to make sure you are satisfied with every single WowzaBox order. Please contact us and we will respond within 24 hours to resolve the issue.

We aim to respond within 24 hours, and will find the best way to keep you satisfied! We also have a live chat option if your query isn't covered in our FAQ's.

It is in our best interests for you to have the best experience with WowzaBox, through both the food, and also our customer support. 

We will try our best to accommodate your requests as much as possible and as soon as possible. Most of the time you can find answers to your questions here. Need more help? Please contact us.

Please contact our customer service or email info@wowzabox.com to change your email address.

To enable us to process your order, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your user name and password, making your account only accessible by you, with your login details. In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information, etc. We value our customer privacy, for more information about how we process your personal data please see our privacy policy.

If you prefer we did not have this information, you can request for us to erase it by contacting dataprotection@wowzabox.com. By default, this process can take up to 180 days in case a chargeback occurs if you have made an order in the last 6 months. But we can assure you that we will no longer keep any of your details or contact you in the future.

You can change your marketing performance in your account page. Or click the “unsubscribe” button under any marketing email from us to unsubscribe from our marketing list.

We periodically share information about food, discounts, and cultural traditions, bringing you affordable delights. But if you've decided to bid farewell, you can change your marketing performance in your account page. Or click the “unsubscribe” button under any marketing email from us to unsubscribe from our marketing list. We'll miss you!

Details and nutritional/allergen information of each dish can be found on the webpage of each product. 

You also can find nutritional/allergen information on the labels of all packaged ingredients. 

Our products and facilities follow the highest standards to minimise cross contamination, however when using a variety of ingredients, there is a slight chance that one could potentially contain an allergen. Even though most of our ingredients are sealed when we receive them, there could still be a small chance of cross-contamination, meaning it would be impossible for us to guarantee that our meals are completely free from a particular allergen. 

Please contact us if you have more questions, where we will aim to get back to you within 24 hours.

Our products and facilities follow the highest standards to minimise cross contamination, however when using a variety of ingredients, there is a slight chance that one could potentially contain an allergen.

Even though most of our ingredients are sealed when we receive them, there could still be a small chance of cross-contamination, meaning it would be impossible for us to guarantee that our meals are completely free from a particular allergen.

We have listed all allergen information for each dish on our website, and allergens are also labelled on the packaged ingredients, with all 14 major allergens highlighted.