FAQs

Questions

Answers

Wowza Box是什麼?

So, what is Wowza Box?

We’re a meal kit delivery service designed to make the most complex, impossible to home-make Chinese dishes cookable in your own kitchen within 10 minutes. By delivering fresh and pre-seasoned ingredients to your door, and easy-to-follow video instructions, we make it quick and easy for you to cook Wowza! dinners for your family and friends. Place your order before 3pm for next day delivery, 7 days a week. We do the hard bit, you do the fun bit. 

快遞當日我不在家怎麼辦?

What if I'm not home for delivery?

No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home.

Our courier will try their best to deliver your box on the designated day. You will receive notifications from DPD (usually) both before, and during the delivery day, so if you’re not going to be in, make sure to change your delivery options beforehand. You can do this via DPD’s website, or on the app downloadable via the app store or google play.

We only offer Next day delivery, so the box will be delivered on the next (designated) day. The driver will follow your instructions if you have updated your delivery preferences, and can either leave your box in a safe place, at your doorstep or at your neighbours. If you missed your driver, and contact them soon enough, there may be a chance for a redelivery on the same day, however this is not guaranteed. If the driver can’t leave the box anywhere, it will be brought back to the depot and you can pick it up from the depot before they close. Click the logo and find your nearby DPD pickup locations. If all delivery attempts are missed including customer pickup, the box will be disposed of the next day. It is your responsibility to be home during the delivery window, if there isn’t someone available to accept it on your behalf.

關於訂單的每日截止時間

Is there an order deadline?

If you place your order by 4pm, we aim to send your box out that day (except Bank holidays) with delivery expected by our courier the following day. You can also order in advance.

關於次日達的準確時效?

How do I know my order is confirmed for Next day delivery?

You will receive order confirmation emails from Wowzabox almost immediately, DPD shipping email will be sent on the shipping day and another DPD notification email or sms with specified date of delivery and time slot on the delivery day. We highly recommend that you order your Wowzabox 2-3 days in advance if you have an important dinner treat planned. Don’t worry, Wowzabox stays fresh for 3 days from when you receive it, if properly refrigerated. Please note that if you place a large order, there could be a delay of between 24 to 48 hours. If you haven’t received a confirmation email from us within a couple of hours, please contact us.

我可以修改我的訂單嗎?

Can I make any changes to my order?

Yes! You will be able to modify by yourself within 15 minutes after placing an order. Just login in your account>Orders> View Details> Order options>, then the editing options are available on the order status page. You will also be able to modify your order by sending an email to info@wowzabox.com, up to 2 days before the delivery date (for example if your delivery date is on the 3rd, you could change it up until 4pm on the 1st). Please note that once the order is in, and has been completed, it won’t be possible for you to change the order. If you still need help, please contact us, and we’ll try our best to accommodate your requests.

我可以取消我的訂單嗎?

Can I cancel my order?

Yes! You will be able to cancel by yourself within 15 minutes after placing an order. Just login in your account>Orders> View Details> Order Options>, then the editing options are available on the order status page. You will also be able to cancel your order by sending an email to info@wowzabox.com up to 2 days before the delivery date (for example if your delivery date is on the 3rd, you could change it up until 4pm on the 1st). Please note that once the order is in, and has been completed, it won’t be possible for you to change the order. If you still need help, please contact us, and we’ll try our best to accommodate your requests.

我們的送餐時段?

When do you deliver?

We deliver 7 days a week, excluding Bank holidays and the day after. Make sure to place your order by 3pm for next day delivery, or in advance if you’re planning ahead! The Wowzabox team always try our best to deliver everything on schedule, but sometimes it’s out of our control. You can always order 2-3 days before just in case, our food will be just as fresh and delicious!

我們的送餐區域?

Do you deliver to my area?

We deliver to most of the UK areas. If we don’t deliver to your area yet, please come back in the future for updated options and information. Unfortunately, we don’t yet deliver to:

PO boxes:

Aberdeenshire AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56

Argyll and Bute FK17, FK18, FK19, FK20, FK21

Guernsey GY

Inverness postcode area IV

Isle of Man IM

Isle of Scilly TR21, TR22, TR23, TR24, TR25

Isle of Wight PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Jersey JE

Kirkwall postcode area KW

North Ayrshire KA27, KA28

Northern Ireland BT

Outer Hebrides HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

Paisley postcode area PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

Perth postcode area PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Shetland Islands ZE

我可否追蹤我的訂單信息?

Where is my order?

Please check your email with the tracking information sent by DPD, take a look on DPD’s website, or on the app downloadable via the app store or google play

週末和節假日是否可以收貨?

Do you deliver on weekends or bank holidays?

We ship daily, aiming for next day delivery for any orders placed before 3pm, 7 days a week. Unfortunately we don’t deliver on bank holidays and the day after at the moment. Wowzabox will stay fresh for 3 days when refrigerated properly, so you can always place your order in advance to make sure it arrives on time. Please come back in the future for updated information on this.

運輸途中如何保鮮?

Will my food stay fresh in transit?

All of our Wowzaboxes are insulated and have ice packs inside. The ice packs are supposed to melt slowly throughout the delivery and keep your food at a safe temperature. Please keep the meals refrigerated as soon as you receive Wowzabox for optimal freshness.

我的訂單沒有按時送達怎麼辦?

What do I do if my order hasn't arrived?

We do our best to make sure you have the best experience with your Wowzabox, but sometimes it’s out of our control. If you have an important dinner party planned, we recommend you order up to 2-3 days prior to the event. The food will still be fresh and delicious! Please contact us as soon as possible if your order has not arrived, and we will respond within 24 hours and sort it out in no time!

Wowza Box如何運作?

How does Wowza Box work?

Our Head Chef Joshy Jin and his kitchen team follow strict, top end restaurant procedures to prepare each ingredient. You will receive your Wowzabox on the desired day, and will be able to cook the freshly prepared ingredients following a simple instruction video, which will take as little as 10 minutes. No knives are needed. We want you to enjoy flavours you may never have experienced at home before!

如何製作我的菜品?

How do I cook my Wowza Box?

Please follow the video instruction links on the product pages, or go to our Youtube Channel.

我的箱子缺少菜品/送錯菜品/破損怎麼辦?

I have received missing ingredients/ a wrong recipe/ a damaged box.

It’s very important for us to resolve any issues as soon as possible, and the Wowzabox team works extremely hard to get every single Wowzabox perfectly packed. Please contact us if there are any missing ingredients, a wrong recipe or a damaged box, and we will respond within 24 hours. Please provide us with your order number, details of the issue, and photos where possible, to help us resolve the issue in the quickest and the best way possible.

我沒有收到我的箱子。

I haven't received my Wowza Box yet.

If you missed the delivery, or it just never turned up, please contact us and we will respond within 24 hours. Please provide us with your order number to help us resolve the issue in the quickest and best way possible. 

我對產品不滿意。

I'm not happy with the quality of the ingredients.

It’s our priority to make sure you are satisfied with every single Wowzabox. Please contact us and we will respond within 24 hours to resolve the issue.

哪裡可以找到營養成分表/過敏信息?

Where can I find the nutritional/allergen information?

As you are shopping on our website, you can find the details and nutritional/allergen information on the webpage of each dish. You also can find nutritional/allergen information on the labels of all packaged ingredients. Our products and facilities follow the highest standards to minimise cross contamination, however when using a variety of ingredients, there is a slight chance that one could potentially contain an allergen. Even though most of our ingredients are sealed when we receive them, there could still be a small chance of cross-contamination, meaning it would be impossible for us to guarantee that our meals are completely free from a particular allergen. Please contact us if you have more questions, where we will aim to get back to you within 24 hours.

生產車間與設備可以完全做到堅果/大豆/奶製品/雞蛋/麩質隔離嗎?

Is your facility nut/soy/dairy/egg/gluten free?

Our products and facilities follow the highest standards to minimise cross contamination, however when using a variety of ingredients, there is a slight chance that one could potentially contain an allergen. Even though most of our ingredients are sealed when we receive them, there could still be a small chance of cross-contamination, meaning it would be impossible for us to guarantee that our meals are completely free from a particular allergen. We have listed all allergen information for each dish on our website, and allergens are also labelled on the packaged ingredients, with all 14 major allergens highlighted.

收貨後如何處理包裝?

What do I do with the packaging?

After a lot of research, we found the most sustainable and environmentally friendly way of packaging. The Wowzabox paper boxs and the craft tape on the packaging are recyclable, the water pocket is reusable, drainable and recyclable and the wool liner is reusable and compostable. The casing of the wool liner is also recyclable so if you want to recycle the wool liner, please remove the casing and put both of them in your recycling bin! All our plastic containers and paper bags are 100% recyclable, apart from the thin top films of the vacuum sealed containers. For more information about how to recycle in your area, please visit Recyclenow.

產品保鮮有多久?

How long do your ingredients stay fresh for?

All our Wowzabox’s are insulated and include ice packs. If our fresh and strictly prepared ingredients are kept at the safe temperature in the refrigerator, they will stay fresh for up to 72 hours after you receive it.

吃不完的食品是否可以冷藏/冷凍?

Can I fridge/freeze leftovers?

Once the meal is cooked properly and completely cooled down, you can refrigerate the food for 3 days or freeze it for 3 months. Please note that this is not an expiry date, only the best before date. When you reheat the meal, please fully defrost the meal and cook it at a high temperature of 75℃ or over for at least 2 minutes.

我如何取消產品營銷訂閱?

How do I unsubscribe from marketing emails?

We’re sorry to hear you want to go! Please find an unsubscribe link at the bottom of our marketing email and click it.

客服時效

Customer support response time

It is in our best interests for you to have the best experience with Wowzabox, through both the food, and also our customer support. We will try our best to accommodate your requests as much as possible and as soon as possible. We aim to respond within 24 hours, and will find the best way to keep you satisfied! Most of the time you can find answers to your questions here. Need more help? Please contact us.

為什麼我們只提供視頻製作流程指導?

Why do we only use video instructions?

Our products are one-time purchases, no subscription required. When you cook our food multiple times, you are likely to become familiar with the cooking procedures, and will no longer need to check out the videos. Wowzabox are committed to reducing carbon footprint and reducing unnecessary paper products. Therefore, we use video instructions instead of recipe cards. Thank you very much for your understanding and participation in our process of reducing carbon emissions.

有沒有紙質版製作流程?

Do you have recipe cards?

We don’t offer recipe cards, we use video instructions instead. Our products are one-time purchases, no subscription required. When you cook our food multiple times,you are likely to become familiar with the cooking procedures, and will no longer need to check out the videos. Wowzabox are committed to reducing carbon footprint and reducing unnecessary paper products. Thank you very much for your understanding and participation in our process of reducing carbon emissions

我的收據和歷史訂單在哪裏?

Can I see my order history and view my invoices?

For a pdf VAT invoice, please login your account, and under your order list page, you will find a “DOWNLOAD YOUR RECEIPT” button under each order. 

我如何確認我的訂單下單成功?

How do I know my order has gone through?

Shortly after you've placed your order, you'll receive both a confirmation email from us and a tracking number from our third-party courier company. Usually, you will receive the tracking number the day before the scheduled delivery.

都接受哪些付款方式?

What payment methods do you accept?

We accept VISA, MasterCard, Maestro, American Express, ApplePay and PayPal.

是否有app可供使用?

Do you have an App?

We don't have an app yet, but we will develop one in the future.

是否可以提前了解產品包含了什麼?

Can I see my meals and what's coming up?

Yes, of course. Click on the product page, and under the “How To Cook” tab there is an instruction video. You can preview what's in the packaging, the video cooking process, and the finished dish in advance. 

可否修改帳戶登錄郵箱?

How do I update my email address?

Please contact our customer service or email  info@wowzabox.com to change your email address.

如何取消市場營銷訂閱?

How do I opt out of marketing emails?

You can change your marketing performance in your account page. Or click the “unsubscribe” button under any marketing email from us to unsubscribe from our marketing list.  

訂單修改截止時間

Is there a deadline for making changes to my order?

All changes (including cancellation, product swaps, delivery date changes, changing delivery address, etc) need to be made by the deadline, which is 4PM two days prior to your delivery. For example, if your delivery date is on the 3rd, you could change it up until 4pm on the 1st.

Wowza Box如何儲存我的個人信息?

How do Wowza Box hold my data?

To enable us to  process  your order , we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your user name and password, making your account only accessible by you, with your login details. In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information, etc. We value our customer privacy, for more information about how we process your personal data please see our privacy policy.

If you prefer we did not have this information, you can request for us to erase it by contacting dataprotection@wowzabox.com. By default, this process can take up to 180 days in case a chargeback occurs if you havemade an order in the last 6 months. But we can assure you that we will no longer keep any of your details or contact you in the future.

問題

FAQs

Questions

+

We’re a meal kit delivery service designed to make the most complex, impossible to home-make Chinese dishes cookable in your own kitchen within 10 minutes. By delivering fresh and pre-seasoned ingredients to your door, and easy-to-follow video instructions, we make it quick and easy for you to cook Wowza! dinners for your family and friends. Place your order before 3pm for next day delivery, 7 days a week. We do the hard bit, you do the fun bit. 

+

No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home.

Our courier will try their best to deliver your box on the designated day. You will receive notifications from DPD (usually) both before, and during the delivery day, so if you’re not going to be in, make sure to change your delivery options beforehand. You can do this via DPD’s website, or on the app downloadable via the app store or google play.

We only offer Next day delivery, so the box will be delivered on the next (designated) day. The driver will follow your instructions if you have updated your delivery preferences, and can either leave your box in a safe place, at your doorstep or at your neighbours. If you missed your driver, and contact them soon enough, there may be a chance for a redelivery on the same day, however this is not guaranteed. If the driver can’t leave the box anywhere, it will be brought back to the depot and you can pick it up from the depot before they close. Click the logo and find your nearby DPD pickup locations. If all delivery attempts are missed including customer pickup, the box will be disposed of the next day. It is your responsibility to be home during the delivery window, if there isn’t someone available to accept it on your behalf.

+

If you place your order by 4pm, we aim to send your box out that day (except Bank holidays) with delivery expected by our courier the following day. You can also order in advance.

+

You will receive order confirmation emails from Wowzabox almost immediately, DPD shipping email will be sent on the shipping day and another DPD notification email or sms with specified date of delivery and time slot on the delivery day. We highly recommend that you order your Wowzabox 2-3 days in advance if you have an important dinner treat planned. Don’t worry, Wowzabox stays fresh for 3 days from when you receive it, if properly refrigerated. Please note that if you place a large order, there could be a delay of between 24 to 48 hours. If you haven’t received a confirmation email from us within a couple of hours, please contact us.

+

Yes! You will be able to modify by yourself within 15 minutes after placing an order. Just login in your account>Orders> View Details> Order options>, then the editing options are available on the order status page. You will also be able to modify your order by sending an email to info@wowzabox.com, up to 2 days before the delivery date (for example if your delivery date is on the 3rd, you could change it up until 4pm on the 1st). Please note that once the order is in, and has been completed, it won’t be possible for you to change the order. If you still need help, please contact us, and we’ll try our best to accommodate your requests.

+

Yes! You will be able to cancel by yourself within 15 minutes after placing an order. Just login in your account>Orders> View Details> Order Options>, then the editing options are available on the order status page. You will also be able to cancel your order by sending an email to info@wowzabox.com up to 2 days before the delivery date (for example if your delivery date is on the 3rd, you could change it up until 4pm on the 1st). Please note that once the order is in, and has been completed, it won’t be possible for you to change the order. If you still need help, please contact us, and we’ll try our best to accommodate your requests.

+

We deliver 7 days a week, excluding Bank holidays and the day after. Make sure to place your order by 3pm for next day delivery, or in advance if you’re planning ahead! The Wowzabox team always try our best to deliver everything on schedule, but sometimes it’s out of our control. You can always order 2-3 days before just in case, our food will be just as fresh and delicious!

+

We deliver to most of the UK areas. If we don’t deliver to your area yet, please come back in the future for updated options and information. Unfortunately, we don’t yet deliver to:

PO boxes:

Aberdeenshire AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56

Argyll and Bute FK17, FK18, FK19, FK20, FK21

Guernsey GY

Inverness postcode area IV

Isle of Man IM

Isle of Scilly TR21, TR22, TR23, TR24, TR25

Isle of Wight PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Jersey JE

Kirkwall postcode area KW

North Ayrshire KA27, KA28

Northern Ireland BT

Outer Hebrides HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

Paisley postcode area PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

Perth postcode area PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Shetland Islands ZE

+

Please check your email with the tracking information sent by DPD, take a look on DPD’s website, or on the app downloadable via the app store or google play

+

We ship daily, aiming for next day delivery for any orders placed before 3pm, 7 days a week. Unfortunately we don’t deliver on bank holidays and the day after at the moment. Wowzabox will stay fresh for 3 days when refrigerated properly, so you can always place your order in advance to make sure it arrives on time. Please come back in the future for updated information on this.

+

All of our Wowzaboxes are insulated and have ice packs inside. The ice packs are supposed to melt slowly throughout the delivery and keep your food at a safe temperature. Please keep the meals refrigerated as soon as you receive Wowzabox for optimal freshness.

+

We do our best to make sure you have the best experience with your Wowzabox, but sometimes it’s out of our control. If you have an important dinner party planned, we recommend you order up to 2-3 days prior to the event. The food will still be fresh and delicious! Please contact us as soon as possible if your order has not arrived, and we will respond within 24 hours and sort it out in no time!

+

Our Head Chef Joshy Jin and his kitchen team follow strict, top end restaurant procedures to prepare each ingredient. You will receive your Wowzabox on the desired day, and will be able to cook the freshly prepared ingredients following a simple instruction video, which will take as little as 10 minutes. No knives are needed. We want you to enjoy flavours you may never have experienced at home before!

+

Please follow the video instruction links on the product pages, or go to our Youtube Channel.

+

It’s very important for us to resolve any issues as soon as possible, and the Wowzabox team works extremely hard to get every single Wowzabox perfectly packed. Please contact us if there are any missing ingredients, a wrong recipe or a damaged box, and we will respond within 24 hours. Please provide us with your order number, details of the issue, and photos where possible, to help us resolve the issue in the quickest and the best way possible.

+

If you missed the delivery, or it just never turned up, please contact us and we will respond within 24 hours. Please provide us with your order number to help us resolve the issue in the quickest and best way possible. 

+

It’s our priority to make sure you are satisfied with every single Wowzabox. Please contact us and we will respond within 24 hours to resolve the issue.

+

As you are shopping on our website, you can find the details and nutritional/allergen information on the webpage of each dish. You also can find nutritional/allergen information on the labels of all packaged ingredients. Our products and facilities follow the highest standards to minimise cross contamination, however when using a variety of ingredients, there is a slight chance that one could potentially contain an allergen. Even though most of our ingredients are sealed when we receive them, there could still be a small chance of cross-contamination, meaning it would be impossible for us to guarantee that our meals are completely free from a particular allergen. Please contact us if you have more questions, where we will aim to get back to you within 24 hours.

+

Our products and facilities follow the highest standards to minimise cross contamination, however when using a variety of ingredients, there is a slight chance that one could potentially contain an allergen. Even though most of our ingredients are sealed when we receive them, there could still be a small chance of cross-contamination, meaning it would be impossible for us to guarantee that our meals are completely free from a particular allergen. We have listed all allergen information for each dish on our website, and allergens are also labelled on the packaged ingredients, with all 14 major allergens highlighted.

+

After a lot of research, we found the most sustainable and environmentally friendly way of packaging. The Wowzabox paper boxs and the craft tape on the packaging are recyclable, the water pocket is reusable, drainable and recyclable and the wool liner is reusable and compostable. The casing of the wool liner is also recyclable so if you want to recycle the wool liner, please remove the casing and put both of them in your recycling bin! All our plastic containers and paper bags are 100% recyclable, apart from the thin top films of the vacuum sealed containers. For more information about how to recycle in your area, please visit Recyclenow.

+

All our Wowzabox’s are insulated and include ice packs. If our fresh and strictly prepared ingredients are kept at the safe temperature in the refrigerator, they will stay fresh for up to 72 hours after you receive it.

+

Once the meal is cooked properly and completely cooled down, you can refrigerate the food for 3 days or freeze it for 3 months. Please note that this is not an expiry date, only the best before date. When you reheat the meal, please fully defrost the meal and cook it at a high temperature of 75℃ or over for at least 2 minutes.

+

We’re sorry to hear you want to go! Please find an unsubscribe link at the bottom of our marketing email and click it.

+

It is in our best interests for you to have the best experience with Wowzabox, through both the food, and also our customer support. We will try our best to accommodate your requests as much as possible and as soon as possible. We aim to respond within 24 hours, and will find the best way to keep you satisfied! Most of the time you can find answers to your questions here. Need more help? Please contact us.

+

Our products are one-time purchases, no subscription required. When you cook our food multiple times, you are likely to become familiar with the cooking procedures, and will no longer need to check out the videos. Wowzabox are committed to reducing carbon footprint and reducing unnecessary paper products. Therefore, we use video instructions instead of recipe cards. Thank you very much for your understanding and participation in our process of reducing carbon emissions.

+

We don’t offer recipe cards, we use video instructions instead. Our products are one-time purchases, no subscription required. When you cook our food multiple times,you are likely to become familiar with the cooking procedures, and will no longer need to check out the videos. Wowzabox are committed to reducing carbon footprint and reducing unnecessary paper products. Thank you very much for your understanding and participation in our process of reducing carbon emissions

+

For a pdf VAT invoice, please login your account, and under your order list page, you will find a “DOWNLOAD YOUR RECEIPT” button under each order. 

+

Shortly after you've placed your order, you'll receive both a confirmation email from us and a tracking number from our third-party courier company. Usually, you will receive the tracking number the day before the scheduled delivery.

+

We accept VISA, MasterCard, Maestro, American Express, ApplePay and PayPal.

+

We don't have an app yet, but we will develop one in the future.

+

Yes, of course. Click on the product page, and under the “How To Cook” tab there is an instruction video. You can preview what's in the packaging, the video cooking process, and the finished dish in advance. 

+

Please contact our customer service or email  info@wowzabox.com to change your email address.

+

You can change your marketing performance in your account page. Or click the “unsubscribe” button under any marketing email from us to unsubscribe from our marketing list.  

+

All changes (including cancellation, product swaps, delivery date changes, changing delivery address, etc) need to be made by the deadline, which is 4PM two days prior to your delivery. For example, if your delivery date is on the 3rd, you could change it up until 4pm on the 1st.

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To enable us to  process  your order , we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your user name and password, making your account only accessible by you, with your login details. In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information, etc. We value our customer privacy, for more information about how we process your personal data please see our privacy policy.

If you prefer we did not have this information, you can request for us to erase it by contacting dataprotection@wowzabox.com. By default, this process can take up to 180 days in case a chargeback occurs if you havemade an order in the last 6 months. But we can assure you that we will no longer keep any of your details or contact you in the future.