Delivery

We’re a premium meal kit delivery service designed to make the most complex, impossible to home-make Chinese dishes cookable in your own kitchen within 10 minutes. By delivering fresh and pre-seasoned ingredients to your door, and easy-to-follow video instructions, we make it quick and easy for you to cook Wowza! dinners for your family and friends. Place your order before 3pm for next day delivery, 7 days a week. We do the hard bit, you do the fun bit. 

No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home.

Our courier will try their best to deliver your box on the designated day. You will receive notifications from DPD (usually) both before, and during the delivery day, so if you’re not going to be in, make sure to change your delivery options beforehand. You can do this via DPD’s website, or on the app downloadable via the app store or google play.

We exclusively offer next-day delivery, and the box will be delivered on the designated day. The driver will adhere to your instructions if you've updated your delivery preferences, and they can leave your box in a safe place, at your doorstep, or with your neighbours.

Please select a secure location near your home as your safe place. Do not leave deliver instruction for the driver with alternative postcodes or new addresses, as this may lead the driver to believe the delivery cannot be completed, resulting in the parcel being taken back to the depot.

In normal circumstances, if there's no one at home, considering the perishable nature of the products, the driver will autonomously choose a suitable safe place to store your parcel, aiming for next day delivery of fresh items. If your address lacks an appropriate safe place, and the driver can't leave the package anywhere, it will be returned to the depot for delivery the next day. If you miss the driver and contact them promptly, there might be a chance for a same-day redelivery, but this isn't guaranteed.

If the driver is unable to leave the box anywhere and it is brought back to the depot, there will be a second attempt the next day. If all delivery attempts are missed, the box will be disposed following. It is your responsibility to be home during the delivery window, if there isn’t someone available to accept it on your behalf.

We deliver 7 days a week, excluding Bank holidays and the day after. Make sure to place your order by 3pm for next day delivery, or in advance if you’re planning ahead! The Wowzabox team always try our best to deliver everything on schedule, but sometimes it’s out of our control. You can always order 2-3 days before just in case, our food will be just as fresh and delicious!

You will receive order confirmation emails from WowzaBox almost immediately. A WowzaBox shipping email and DPD/Royal Mail shipping email will be sent on the shipping day, along with another DPD/Royal Mail notification email or SMS specifying the date of delivery and the time slot on the delivery day.

All courier companies providing next-day delivery services can only guarantee delivery within 48 hours, which is a common challenge for all
fresh food delivery services (unfortunately). Therefore, we highly recommend ordering your WowzaBox 1-2 days in advance, especially if you have an important dinner treat planned. Don't worry, the insulated boxes used by WowzaBox ensure the freshness of your meals within 48 hours. WowzaBox stays fresh for at least 3 days from the day you should receive it, provided it is properly refrigerated. If you haven't received your parcel within 48 hours, please contact us. pleasecontact us.

If you receive the box with external damage, please do not reject the parcel, as the courier company only compensates for damages to the contents, not the external packaging. Please open the box, take photos of the damage, and contact our customer service team.

You can send photos to info@wowzabox.com or use the online chat feature to share the images with us.

We will promptly address any issues with your meals.

If the packaging of your ingredients is damaged, such as minor leaks, slight opening, or minor spillage during transportation, please rest assured that our team carefully checks your meals during packaging to ensure they leave our facility in good condition. We use food-grade materials for all packaging, and food safety is our top priority.

In cases where the packaging does not affect the quality of your ingredients and doesn't impact your ability to cook the meals, it is not considered a damage situation and cannot be claimed for compensation. We appreciate your understanding in this matter.

If your order has not yet been dispatched, you could simply contact our team to modify the delivery date up to one day before the scheduled delivery.

Once your order is dispatched for weekday delivery, we kindly ask that you refrain from manually changing the delivery date to Saturday or Sunday using the carrier's website or app. The weekend delivery service provided by the courier operates independently, presenting operational challenges that could potentially lead to non-delivery or Monday delivery instead. In case you won't be available on the scheduled day, you have the option to designate a safe place or have a neighbour accept the delivery on your behalf.

If your order has not yet been dispatched, feel free to contact our team for any necessary modifications to the delivery address.

However, once your order is dispatched, we kindly request that you refrain from manually changing the delivery address through the carrier's website or app. Modifying the address after dispatch may result in delays in receiving your parcel. Your confirmed delivery address will be specified in the order confirmation email, and on the day of dispatch, we will send you a notification email. Please ensure to double-check the accuracy of the provided address.