If you reside in an apartment, kindly include the name of the apartment/building along with the road number and name. This ensures easier delivery for our drivers.

Please be sure to differentiate and clearly indicate the flat number and road number to avoid any confusion.

If you haven't specified a particular safe place, apartment deliveries will default to the reception or post room. For weekend orders, please ensure that your apartment's reception is open to receive deliveries.

Apartment/Building Name:

When providing your address, please double-check its accuracy. If you are residing in an apartment or condominium, it's crucial to include the for smoother delivery.

Please be sure to differentiate and clearly indicate the flat number and road number to avoid any confusion.

This information significantly streamlines the delivery process.

Safe Place Specification:

If you haven't designated a specific safe place for delivery, please be aware that apartment deliveries default to the reception or post room. Taking a moment to choose a safe place during the ordering process can further personalise your delivery instructions.

Weekend Delivery Considerations:
For orders scheduled on weekends, it's advisable to confirm the operating hours of your apartment reception. Ensure that it will be open to receive deliveries during the weekend to avoid any complications.

If you are not at home on the day of delivery, you can simply choose a safe place for the driver to leave it. Our insulated box will keep your food at a safe temperature for 48 hours. Please do not leave a message for the driver with a different address and postal code within the selected safe place or delivery instructions. In such cases, the driver will assume the delivery is not possible and will return your package.

It's important to note that the driver will not call you before making the delivery. Therefore, kindly stay vigilant and monitor delivery notifications and emails for updates on your delivery status.

For new or unlisted addresses that may not appear on Google Maps (we recommend checking if there is an accurate red marker on the map), it's beneficial to mark your location directly on Google Maps. If you reside in an apartment building, consider marking the entrance for better accuracy. This practice will facilitate all your future deliveries.

Additionally, we suggest leaving delivery instructions for the driver once you receive the tracking number. We recommend downloading the DPD app, linking it to your mobile number, and utilizing features such as uploading photos of your address's exterior and providing delivery guidance. This allows you to track the delivery sequence and the driver's location, making it convenient for all your future DPD package sendings and receptions.

If you receive the box with external damage, please do not reject the parcel, as the courier company only compensates for damages to the contents, not the external packaging.

Please take photographs of the exterior damage conditions and ensure to capture a clear image of the shipping label on the box separately. Subsequently, open the box to check for any damages. In the event of damage, kindly take clear pictures and forward these images to our customer service. Our dedicated team will promptly assist you in resolving the matter.

If your order has not yet been dispatched, feel free to contact our team for any necessary modifications to the deliver address.

However, once your order is dispatched, we kindly request that you refrain from manually changing the delivery address through the carrier's website or app. Modifying the address after dispatch may result in delays in receiving your parcel. Your confirmed delivery address will be specified in the order confirmation email, and on the day of dispatch, we will send you a notification email. Please ensure to double-check the accuracy of the provided address.

We’re a premium meal kit delivery service designed to make the most complex, impossible to home-make Chinese dishes cookable in your own kitchen within 10 minutes. By delivering fresh and pre-seasoned ingredients to your door, and easy-to-follow video instructions, we make it quick and easy for you to cook Wowza! dinners for your family and friends. Place your order before 3pm Monday to Saturday or 1.30pm on Sunday for next day delivery, 7 days a week. We do the hard bit, you do the fun bit. 

No problem. Just let us know a safe place for your delivery driver to leave your order, then collect it when you get home.

Our courier will try their best to deliver your box on the designated day. You will receive notifications from DPD (usually) both before, and during the delivery day, so if you’re not going to be in, make sure to change your delivery options beforehand. You can do this via DPD’s website, or on the app downloadable via the app store or google play.

We exclusively offer next-day delivery, and the box will be delivered on the designated day. The driver will adhere to your instructions if you've updated your delivery preferences, and they can leave your box in a safe place, at your doorstep, or with your neighbours.

Please select a secure location near your home as your safe place. Do not leave deliver instruction for the driver with alternative postcodes or new addresses, as this may lead the driver to believe the delivery cannot be completed, resulting in the parcel being taken back to the depot.

In normal circumstances, if there's no one at home, considering the perishable nature of the products, the driver will autonomously choose a suitable safe place to store your parcel, aiming for next day delivery of fresh items. If your address lacks an appropriate safe place, and the driver can't leave the package anywhere, it will be returned to the depot for delivery the next day. If you miss the driver and contact them promptly, there might be a chance for a same-day redelivery, but this isn't guaranteed.

If the driver is unable to leave the box anywhere and it is brought back to the depot, there will be a second attempt the next day. If all delivery attempts are missed, the box will be disposed following. It is your responsibility to be home during the delivery window, if there isn’t someone available to accept it on your behalf.

We deliver 7 days a week, excluding Bank holidays and the day after. Make sure to place your order by 3pm Monday to Saturday or 1.30pm on Sunday for next day delivery, or in advance if you’re planning ahead! The Wowzabox team always try our best to deliver everything on schedule, but sometimes it’s out of our control. You can always order 2-3 days before just in case, our food will be just as fresh and delicious!

You will receive order confirmation emails from WowzaBox almost immediately. A WowzaBox shipping email and DPD/Royal Mail shipping email will be sent on the shipping day, along with another DPD/Royal Mail notification email or SMS specifying the date of delivery and the time slot on the delivery day.

All courier companies providing next-day delivery services can only guarantee delivery within 48 hours, which is a common challenge for all
fresh food delivery services (unfortunately). Therefore, we highly recommend ordering your WowzaBox 1-2 days in advance, especially if you have an important dinner treat planned. Don't worry, the insulated boxes used by WowzaBox ensure the freshness of your meals within 48 hours. WowzaBox stays fresh for at least 3 days from the day you should receive it, provided it is properly refrigerated. If you haven't received your parcel within 48 hours, please contact us.

If you receive the box with external damage, please do not reject the parcel, as the courier company only compensates for damages to the contents, not the external packaging. Please open the box, take photos of the damage, and contact our customer service team.

You can send photos to info@wowzabox.com or use the online chat feature to share the images with us.

We will promptly address any issues with your meals.

If the packaging of your ingredients is damaged, such as minor leaks, slight opening, or minor spillage during transportation, please rest assured that our team carefully checks your meals during packaging to ensure they leave our facility in good condition. We use food-grade materials for all packaging, and food safety is our top priority.

In cases where the packaging does not affect the quality of your ingredients and doesn't impact your ability to cook the meals, it is not considered a damage situation and cannot be claimed for compensation. We appreciate your understanding in this matter.

If your order has not yet been dispatched, you could simply contact our team to modify the delivery date up to one day before the scheduled delivery.

Once your order is dispatched for weekday delivery, we kindly ask that you refrain from manually changing the delivery date to Saturday or Sunday using the carrier's website or app. The weekend delivery service provided by the courier operates independently, presenting operational challenges that could potentially lead to non-delivery or Monday delivery instead. In case you won't be available on the scheduled day, you have the option to designate a safe place or have a neighbour accept the delivery on your behalf.

If your order has not yet been dispatched, feel free to contact our team for any necessary modifications to the delivery address.

However, once your order is dispatched, we kindly request that you refrain from manually changing the delivery address through the carrier's website or app. Modifying the address after dispatch may result in delays in receiving your parcel. Your confirmed delivery address will be specified in the order confirmation email, and on the day of dispatch, we will send you a notification email. Please ensure to double-check the accuracy of the provided address.