If you reside in an apartment, kindly include the name of the apartment/building along with the road number and name. This ensures easier delivery for the drivers.

Please be sure to differentiate and clearly indicate the flat number and road number to avoid any confusion.

If you haven't specified a particular safe place, apartment deliveries will default to the reception or post room. For weekend orders, please ensure that your apartment's reception is open to receive deliveries.

Apartment/Building Name:

When providing your address, please double-check its accuracy. If you are residing in an apartment or condominium, it's crucial to include the for smoother delivery.

Please be sure to differentiate and clearly indicate the flat number and road number to avoid any confusion.

This information significantly streamlines the delivery process

Safe Place Specification:

If you haven't designated a specific safe place for delivery, please be aware that apartment deliveries default to the reception or post room. Taking a moment to choose a safe place during the ordering process can further personalise your delivery instructions.

Weekend Delivery Considerations:
For orders scheduled on weekends, it's advisable to confirm the operating hours of your apartment reception. Ensure that it will be open to receive deliveries during the weekend to avoid any complications.

If you are not at home on the day of delivery, you can simply choose a safe place for the driver to leave it. Our insulated box will keep your food at a safe temperature for 48 hours. Please do not leave a message for the driver with a different address and postal code within the selected safe place or delivery instructions. In such cases, the driver will assume the delivery is not possible and will return your package.

It's important to note that the driver will not call you before making the delivery. Therefore, kindly stay vigilant and monitor delivery notifications and emails for updates on your delivery status.

For new or unlisted addresses that may not appear on Google Maps (we recommend checking if there is an accurate red marker on the map), it's beneficial to mark your location directly on Google Maps. If you reside in an apartment building, consider marking the entrance for better accuracy. This practice will facilitate all your future deliveries.

Additionally, we suggest leaving delivery instructions for the driver once you receive the tracking number. We recommend downloading the DPD/DHL app, linking it to your mobile number, and utilizing features such as uploading photos of your address's exterior and providing delivery guidance. This allows you to track the delivery sequence and the driver's location, making it convenient for all your future DPD/DHL package sendings and receptions.

If you receive the box with external damage, please do not reject the parcel, as the courier company only compensates for damages to the contents, not the external packaging.

Please take photographs of the exterior damage conditions and ensure to capture a clear image of the shipping label on the box separately. Subsequently, open the box to check for any damages. In the event of damage, kindly take clear pictures and forward these images to our customer service. Our dedicated team will promptly assist you in resolving the matter.

If your order has not yet been dispatched, feel free to contact our team for any necessary modifications to the deliver address.

However, once your order is dispatched, we kindly request that you refrain from manually changing the delivery address through the carrier's website or app. Modifying the address after dispatch may result in delays in receiving your parcel. Your confirmed delivery address will be specified in the order confirmation email, and on the day of dispatch, we will send you a notification email. Please ensure to double-check the accuracy of the provided address.