First-time Ordering Guidelines:

If you reside in an apartment, kindly include the name of the apartment/building along with the road number and name. This ensures easier delivery for the drivers.

Please be sure to differentiate and clearly indicate the flat number and road number to avoid any confusion.

If you haven't specified a particular safe place, apartment deliveries will default to the reception or post room. For weekend orders, please ensure that your apartment's reception is open to receive deliveries.

Apartment/Building Name:

When providing your address, please double-check its accuracy. If you are residing in an apartment or condominium, it's crucial to include the for smoother delivery.

Please be sure to differentiate and clearly indicate the flat number and road number to avoid any confusion.

This information significantly streamlines the delivery process

Safe Place Specification:

If you haven't designated a specific safe place for delivery, please be aware that apartment deliveries default to the reception or post room. Taking a moment to choose a safe place during the ordering process can further personalise your delivery instructions.

Weekend Delivery Considerations:
For orders scheduled on weekends, it's advisable to confirm the operating hours of your apartment reception. Ensure that it will be open to receive deliveries during the weekend to avoid any complications.

If you are not at home on the day of delivery, you can simply choose a safe place for the driver to leave it. Our insulated box will keep your food at a safe temperature for 48 hours. Please do not leave a message for the driver with a different address and postal code within the selected safe place or delivery instructions. In such cases, the driver will assume the delivery is not possible and will return your package.

It's important to note that the driver will not call you before making the delivery. Therefore, kindly stay vigilant and monitor delivery notifications and emails for updates on your delivery status.

For new or unlisted addresses that may not appear on Google Maps (we recommend checking if there is an accurate red marker on the map), it's beneficial to mark your location directly on Google Maps. If you reside in an apartment building, consider marking the entrance for better accuracy. This practice will facilitate all your future deliveries.

Additionally, we suggest leaving delivery instructions for the driver once you receive the tracking number. We recommend downloading the DPD/DHL app, linking it to your mobile number, and utilizing features such as uploading photos of your address's exterior and providing delivery guidance. This allows you to track the delivery sequence and the driver's location, making it convenient for all your future DPD/DHL package sendings and receptions.

If you receive the box with external damage, please do not reject the parcel, as the courier company only compensates for damages to the contents, not the external packaging.

Please take photographs of the exterior damage conditions and ensure to capture a clear image of the shipping label on the box separately. Subsequently, open the box to check for any damages. In the event of damage, kindly take clear pictures and forward these images to our customer service. Our dedicated team will promptly assist you in resolving the matter.

If your order has not yet been dispatched, feel free to contact our team for any necessary modifications to the deliver address.

However, once your order is dispatched, we kindly request that you refrain from manually changing the delivery address through the carrier's website or app. Modifying the address after dispatch may result in delays in receiving your parcel. Your confirmed delivery address will be specified in the order confirmation email, and on the day of dispatch, we will send you a notification email. Please ensure to double-check the accuracy of the provided address.

Where does WowzaBox deliver?

UK mainland. We normally use DPD/DHL

 

Cart Charges
Minimum Order £25
Between £25-£49.99 £5.00
Over £50 FREE

 

 

 

 

 

 

 

  • Place your order by 2pm Monday to Friday or 1pm Saturday for next day delivery, or order in advance if planning ahead.*
  • Choose a future date in 40 days 
  • Delivery Tuesday to Sunday*
  • No signature required

 


* We deliver 6 days a week, excluding Bank holidays and the day after.


* Make sure to place your order by 2pm Monday to Friday or 1pm Saturday for next day delivery, or in advance if you’re planning ahead.

* If the orders for the day exceed our maximum capacity, we may close the option for next-day delivery earlier than the usual cut-off time.

* We highly recommend that you order your WowzaBox 1-2 days in advance if you have an important dinner treat planned.

* The WowzaBox team always tries our best to deliver everything on schedule, but sometimes it’s out of our control due to third party carrier. You can always order 1-2 days before just in case, our food will be just as fresh and delicious!

*If your order is scheduled for weekday delivery and dispatched, please kindly refrain from manually changing the delivery date to Saturday or Sunday from the carrier's website or app. The courier's weekend delivery service operates as a separate entity, leading to operational challenges that may result in non-delivery. If you won't be available on the scheduled day, you have the option to choose a secure location or have a neighbour accept the delivery on your behalf.


When do you deliver?

We deliver 6 days a week, excluding Bank holidays and the day after. Make sure to place your order by 2pm Monday to Friday or 1pm Saturday for next day delivery, or in advance if you’re planning ahead! The WowzaBox team always try our best to deliver everything on schedule, but sometimes it’s out of our control. You can always order 1-2 days before just in case, our food will be just as fresh and delicious!

How do I know my order is confirmed for Next day delivery?

You will receive order confirmation emails from WowzaBox almost immediately. A WowzaBox shipping email and DPD/DHL shipping email will be sent on the shipping day, along with another DPD/DHL notification email or text specifying the date of delivery and the time slot on the delivery day.

All courier companies providing next-day delivery services can only guarantee delivery within 48 hours, which is a common challenge for all fresh food delivery services (unfortunately). Therefore, we highly recommend ordering your WowzaBox 1-2 days in advance, especially if you have an important dinner treat planned. Don't worry, the insulated boxes used by WowzaBox ensure the freshness of your meals within 48 hours. WowzaBox stays fresh for at least 3 days from the day you should receive it, provided it is properly refrigerated. If you haven't received your parcel within 48 hours, please contact us.

Do you deliver to my area?

We deliver to most of the UK areas. If we don’t deliver to your area yet, please come back in the future for updated options and information.

Unfortunately, we DO NOT yet deliver to:

PO boxes:

Aberdeenshire AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56

Argyll and Bute FK17, FK18, FK19, FK20, FK21

Guernsey GY

Inverness postcode area IV

Isle of Man IM

Isle of Scilly TR21, TR22, TR23, TR24, TR25

Jersey JE

Kirkwall postcode area KW

North Ayrshire KA27, KA28

Northern Ireland BT

Outer Hebrides HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

Paisley postcode area PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

Perth postcode area PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

Shetland Islands ZE

Authentic Chinese Meal Kits - WowzaBox
Authentic Chinese Meal Kits - WowzaBox

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